Privacy Policy

Last Updated: September 5, 2026

At Matlabi, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, create an account, place an order, contact us, or otherwise interact with Matlabi.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal Information

When you place an order, create an account, contact us, or otherwise provide information to us, we may collect:

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• City, state, and postal code

• Order details and purchase history

• Information you provide when contacting customer support

• Any other information you voluntarily provide to us

Payment Information

Payments made through our website may be processed by third-party payment service providers.

Depending on the payment method used, these providers may process information such as:

• Payment transaction details

• Payment method

• Transaction ID

• Billing information

Matlabi does not generally store your complete debit card, credit card, banking, or UPI credentials on our own servers. Payment information is processed through the applicable payment gateway or financial service provider.

Your payment provider may have its own privacy policy governing the processing of payment information.

Technical & Usage Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Time spent on pages

• Referring website or source

• General website usage information

• Date and time of visits

This information may be used to maintain website security, understand how visitors use our website, and improve our services.

2. How We Use Your Information

We may use the information we collect for purposes including:

• Processing and fulfilling your orders.

• Confirming and delivering purchases.

• Processing payments.

• Providing customer support.

• Responding to questions, complaints, and requests.

• Managing customer accounts.

• Processing returns, exchanges, cancellations, and refunds.

• Sending order confirmations, shipping updates, and other transactional communications.

• Preventing fraud, abuse, and unauthorized transactions.

• Improving our products, website, services, and customer experience.

• Understanding website usage and performance.

• Maintaining website security.

• Complying with applicable laws and legal requirements.

• Sending promotional or marketing communications where permitted and, where required, with appropriate consent.

3. Marketing Communications

If you have provided appropriate consent or where otherwise permitted by applicable law, we may contact you about:

• New products

• Collections

• Offers

• Discounts

• Sales

• Promotions

• Other Matlabi updates

You may unsubscribe from promotional emails or marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Please note that even if you opt out of marketing communications, we may still send essential transactional communications relating to your orders, payments, deliveries, returns, or account.

4. Cookies & Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Keep items in your shopping cart.

• Remember preferences.

• Maintain login or session information.

• Understand website traffic and usage.

• Improve website functionality.

• Measure advertising and marketing performance.

• Help detect fraud and security issues.

Some cookies may be placed by third-party service providers that provide analytics, payment, advertising, or other website functionality.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.

5. Information Shared With Third Parties

We may share necessary personal information with trusted third parties when required to operate our business and provide services to you.

These may include:

Payment Service Providers

Payment information may be processed by third-party payment gateways and financial service providers to securely process transactions.

Shipping & Logistics Partners

We may provide your name, phone number, shipping address, and relevant order details to courier and logistics partners so that your order can be delivered.

Service Providers

We may share necessary information with service providers who assist us with activities such as:

• Website hosting and maintenance

• Customer support

• Email and communication

• Analytics

• Security

• Fraud prevention

• Website performance

Marketing & Advertising Providers

Where applicable and subject to applicable law and consent requirements, we may use advertising or marketing platforms to help us understand campaign performance and show relevant Matlabi advertisements.

We do not sell your personal information to third parties for monetary consideration.

6. Order & Transaction Information

When you place an order, we retain information necessary to process and maintain a record of the transaction.

This may include:

• Customer name

• Contact information

• Billing and shipping information

• Products purchased

• Order amount

• Order date

• Payment status

• Delivery information

• Return, exchange, cancellation, or refund information

This information may be retained for customer service, accounting, business records, fraud prevention, dispute resolution, and legal or regulatory requirements.

7. Customer Reviews & User-Generated Content

If you submit a product review, photograph, comment, testimonial, or other content to our website or social media pages, that content may be visible to other users.

Please avoid including sensitive personal information in reviews or publicly submitted content.

We may remove content that is fraudulent, abusive, offensive, unlawful, misleading, or otherwise inappropriate.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or stored by us.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Fulfilling orders.

• Providing customer support.

• Maintaining business and transaction records.

• Preventing fraud and abuse.

• Resolving disputes.

• Complying with legal, tax, accounting, or regulatory obligations.

When personal information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.

10. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, which may include:

• Requesting access to certain personal information we hold about you.

• Requesting correction of inaccurate or incomplete information.

• Requesting deletion of personal information where legally applicable.

• Withdrawing consent for certain processing activities where processing is based on consent.

• Opting out of promotional communications.

• Raising a complaint regarding the handling of your personal information.

To exercise an applicable privacy right, please contact us using the information provided below.

We may need to verify your identity before processing certain requests.

11. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment services, or other external websites.

If you follow a third-party link, you will be subject to that third party’s privacy policy and terms.

Matlabi is not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

13. International Data Transfers

Some third-party service providers we use may process or store information on servers located outside India.

Where personal information is transferred or processed outside India, we take reasonable steps to ensure that such processing is carried out in accordance with applicable laws and appropriate safeguards.

14. Data Breaches & Security Incidents

If we become aware of a personal data breach affecting your personal information and are required to provide notice under applicable law, we will take appropriate steps to investigate, mitigate, and communicate the incident as required.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions, concerns, complaints, or requests relating to this Privacy Policy or your personal information, please contact us:

Matlabi

Email: thematlabi01@gmail.com
Phone: +91 989875 2228

When contacting us about a privacy request, please provide sufficient information for us to identify your request and respond appropriately.

17. Consent

By using our website, creating an account, placing an order, or voluntarily providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

Where applicable law requires consent for a particular processing activity, we will obtain such consent through the appropriate mechanism.